social networks

What Nonprofits Can Learn from a Bunch of Nerds

nerdy?

Over the last couple of years, Facebook users have gone through the love-hate relationship cycle with the social media platform as its privacy settings have continued to change crumble, but the options have been limited to either sucking it up or closing your account and missing out on all the benefits of Facebook - an option now being explored by so many people that if you type in "how do I" in Google, the first autofill that pops up is "...delete my Facebook account." I should say those were the only options until now

Four NYU students and self-proclaimed nerds decided to take matters into their own hands and build a new social network. They're calling it Diaspora. Others are calling it the anti-Facebook. New social networking sites and platforms are cropping up all the time, but this one may be just as significant for what it is as for HOW it’s being built. The team of four 19 to 22-year-olds began fundraising on Kickstarter in late April so they could spend their summer creating Diaspora. They blew past their fundraising goal of $10,000 in less than two weeks, and now, just shy of three weeks, they are rolling past $130,000 from more than 3,500 people – and rising all the time.

It's any nonprofit or cause-champion’s dream to capture that kind of support from their networks, so what can we learn from Diaspora?

  1. Pursue a cause people are dying to support.
    If you have to spend a lot of time explaining to potential supporters why your project is necessary, you may need to rethink your project. It wasn’t difficult for these guys to rally people behind their privacy battle cry because they’re meeting a need in their community. When you can address a problem people already recognize, they'll jump in to help you succeed.
     
  2. Offer measurable results.
    At the end of the summer, the team promises their software will be released, and it will be free. Plain and simple. Not all nonprofit projects can offer such concrete outcomes, especially when the problems you’re addressing are mammoths like world peace, poverty or cancer, but whatever your cause, it’s important to be able to tell people what you will do and then to demonstrate whether or not you have done it. Creating deliverables in the form of SMART goals can help break large issues down into distinct steps which will help you show return on investment.
     
  3. Show your passion by putting some skin in the game.
    With two members of the team just graduating from college and two others looking forward to their dwindling summer days as students, they would normally be getting jobs, taking trips or just finding a pool nearby. But they are sacrificing all of that to spend 12 hours a day writing code without pay. While I’m not advocating slave labor at nonprofits, short-term campaigns where you’re rolling up your sleeves and making sacrifices of sleep, food or pay for the common good, often make people want to get behind you and cheer you on.
     
  4. Offer a chance to participate.
    The fundraising levels (from $5-$2,000) that the Diaspora team created would make any marketing department proud. And the fact that the vast majority of backers so far have given less than $50 each shows that lots of small-dollar donors want to give a little and be a part of something meaningful. The largest two levels (which are both sold out) provide the extra perk of giving sponsors the ability to check in on Diaspora's daily progress on the build server. Aside from the thoughtfully tailored levels of financial support, they have committed to release their code as free software at the end of the summer so anyone can use it, build on it and make it better. This transparency and willingness to let others participate and take some control are characteristics people like to see in nonprofit projects as well.

These Days "DM" Means Direct Message, Not Direct Mail

Plastic money

Last week, I had the pleasure of participating in Allison Fine’s monthly Social Good podcast for the Chronicle of Philanthropy.  Together with Tom Watson, we discussed how organizations large and small are raising dollars and awareness through online fundraising contests. There’s certainly no shortage of these contests as we’ve seen in recent months, but as the end of 2009 fast approaches, contests aren’t the only way that organizations are raising money online.  We know that a little creativity in reaching and keeping new donors has never been more important.

As the Nonprofit Times suggested to organizations last week, “it might be time to check to see if your online donation page is working because more than 111 million people plan to use the Web to give to nonprofits this holiday season.”  This according to a new report by Convio, that estimates more than $4 billion in donations will be made online this year, up about $1 billion from last year’s holiday giving season.
 
While the survey found that charity Web sites are the biggest influence on online consumers' decision to give (44 percent), it’s not just your online donation page you should make sure is up to snuff, because today’s donors will be looking for your Twitter handle, your Facebook fan page, or they may simply stumble upon you via Google.  As John Haydon pointed out in a post today, you need to think of Facebook, Twitter and Google as your organization’s new homepage. After all, nearly 25 percent of respondents to the Convio survey said that what family and friends say on social media platforms and in personal e-mails influences their decisions on which charities to support. 
 
I admit to being on a bit of soap box these days as I talk about the need for nonprofits to focus on cultivating the next generation of donors, my peers the Millennials.  While we may not all have the financial means to give in a significant way today, there are two things that should not be overlooked: the collective power of our individual smaller donations, and our high expectations for a seamless experience when donating online or via mobile devices. It’s safe to say that we’ll be reaching for our laptops to donate to causes we care about much more quickly than we could ever find our checkbook and a postage stamp.
 
With this in mind, I turned to the data to see who was giving online and expected to see more of a discrepancy when it came to the breakdown by age (with Gen X and Gen Y leading the way).  Perhaps it’s time to get off of the Millennial soap box, because on average about 60% of people across the board are giving online. Of the survey respondents, 66 percent of Younger Boomers, categorized as ages 44 to 53, said they would donate online this holiday season, followed by 65 percent of Generation X respondents, ages 30 to 43; 64 percent of Generation Y, ages 18 to 29; 60 percent of Seniors, ages 65 and older; and, 59 percent of Older Boomers, ages 54 to 64.
 
It’s clear there is still no silver bullet for fundraising. Charities must promote their causes across all channels and simply putting up a website, or having a presence on a social network site, is not enough.  As Tom Watson was quick to point out in last weeks podcast, “organizations that do the best, fear the least – they let people do their own fundraising.” So, how can your organization use this holiday season to appeal to new donors online? This post started with a focus on how to reach Millennials donors, but these traits can be applied broadly to attract any donor who is among the 60 percent following this generation’s lead in going online for their end-of-year giving.
  • Make an emotional connection, but make sure you do so in an authentic way
  • Place a premium on involving peers and friends – remember, Millennials trust their social networks above anyone else and can see right through gimmicks and marketing ploys
  • Try to go where they are, and do more than just ask for money. It can be as simple as follow us on Twitter, or share this link on facebook.
  • Don’t expect a second chance to make a first impression, if they don’t give the first time, you may lose them forever
  • Treat them (and all donors) with respect, and be quick to thank them for their support – yes, they expect that immediate recognition
  • Don’t forget why you’re asking. If you can’t tell your story in a clear and compelling way, one of the 1.1 Million other nonprofits competing for their attention can
 
 
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